Q Chung

Bartley Hall Rm 3089
Accountancy
800 Lancaster Avenue
Villanova, PA 19085

Email: q.chung@villanova.edu
Phone: (610) 519-7858

Education

BS, Seoul National University, 1982
MBA, SUNY at Albany, 1987
PhD, Rensselaer Polytechnic Institute, 1992
M.Div., Westminster Theological Seminary, 2007

Publications

• S. Scheidt & Q. B. Chung, (2018). Making a case for speech analytics to improve customer service quality: Vision, implementation, and evaluation. International Journal of Information Management. DOI:10.1016/j.ijinfomgt.2018.01.002.
• X. Luo, W. Zhang, R. Bose, H. Li, & Q. B. Chung, (2018). Producing Competitive Advantage from an Infrastructure Technology: The Case of Cloud Computing. Information Systems Management, 35:2, 147-160.
• X. Luo, W. Zhang, H. Li, R. Bose, & Q. B. Chung, (2018). Cloud computing capability: Its technological root and business impact. Journal of Organizational Computing and Electronic Commerce, 28:3, 193-213.
• J. Sipior, J. Bierstaker, Q. B. Chung, & J. Lee. (2017). A Bring-Your-Own-Device Case for the Classroom. Communications of the Association for Information Systems, Vol. 41, Article 10.
• J. Bierstaker, Q. B. Chung, J. Lee & J. Sipior. (2014). A Real-World ERP Pre-Implementation Case for the Classroom. Communications of the Association for Information Systems, Vol. 34, Article 6.
• D. J. Olson & Q. B. Chung. (2013). Analyzing Strategies in Oligopolistic Hypercompetition: Perspectives from the Online Video Game Industry. Journal of Management Systems, 23:1, 1-23.
• A. Sweeney & Q .B. Chung. (2013). Opportunities and Challenges of Social Networking as Business Applications. Journal of Management Systems, 23:1, 69-82.
• W. Luo & Q. B. Chung. (2010). Retailer Reputation and Online Pricing Strategy. Journal of Computer Information Systems, 50: 50-56.
• Q. B. Chung. (2005). Sage on the Stage in the Digital Age: The Role of Online Lecture in Distance Learning. Electronic Journal of e-Learning, 3:1, 1-14.
• W. G. Bremser & Q. B. Chung. (2005). A Framework for Performance Measurement in the E-Business Environment. Electronic Commerce Research and Applications, 4:4, 395-412.
• Q. B. Chung. (1999). Role of Software in Developing Managerial Decision Strategies. Industrial Management & Data Systems, 99:5, 205-212.
• Q. B. Chung & R. M. O’Keefe. (1993). Provisions for Naive Users of Model Management Systems. European Journal of Information Systems, 2, 225-236.
• Q. B. Chung & R. M. O’Keefe. (1992). A Formal Analysis of the Model Management Literature. Annals of Operations Research, 38, 137-176.

Honors and Rewards

• Lindback Teaching Excellence Award, Honorable Mention (1999, 2001)

Specialties

• Big Data
• Information Technology
• Trust
• Christian Ethics
• Distance Education
• E-Business
• Korea
• RFID (Radio Frequency Identification)
• Strategy
• CLEP (College Level Examination Program)

Research

• Information Technology Strategy
• Big Data
• Trust and Deception in Digital Environment
• Distance Education
• Mobile Commerce
• Radio Frequency Identification (RFID)
• Healthcare Industry

Courses Taught

• Business Dynamics
• IT as Strategic Lever
• Big Data – Theories and Practice
• Global Consulting Practicum – Asia
• Anatomy of Data Communications
• Programming for Adaptive Problem Solving
• Business Data Communications
• Fundamentals of E-business
• Telecommunications Management
• Analytical Methods for Text and Web Mining

Non-Academic Positions

• Engineer, Hyundai Heavy Industries Co., Ltd., Ulsan, Korea, 1982 – 1985.

Additional Information

• At VSB Since 1998

Learn more about Villanova’s Online Master of Science in Analytics Program.